Frequently Asked Questions
We only provide premium quality bouncy castles and inflatables, which are manufactured to the specifications and standards set out in BSEN 14960.
We regularly inspect and maintain our equipment, plus an annual safety test by PIPA.
The optional extras such as additional stitching or internally finished seams are added to our castles and inflatables at manufacture, helping to keep the users safe from harm.
Will the castle fit?
Additional to the size of the bouncy castles, we recommend you allow at least another:
- 2ft around each of the sides of castle (so we can safely anchor the castle into the ground)
- 5ft before the front step (for safety mats and safe access on / off).
- 2ft behind the castle (for the blower and air inlet pipe)
If you are still unsure, please contact us - we will measure your garden for free (Local areas only).
What happens in high winds or rain?
Most of our castles come with fitted rain covers to the top and extra covers for the inflator.
The bouncy castle cannot be used in the rain or high winds, but once the wind and rain has stopped and the castles are 100% dry then the party can continue.
We cannot set up equipment in the rain or high winds - if the customer cancels the party on the day a 50% or 75% refund is issued depending on the circumstances.
Can I use the castle indoors?
Yes, please check the height of the building you wish to have the castle in before making a booking, and confirm with us the castle will safely fit.
Where using castles indoors they will be sandbagged down into place and protected with extra safety mats.
See our venues section for additional information
Do we need to provide a generator ?
Unless you specify beforehand we will assume it is OK to use your electricity supply (from the house / community centre etc), it is up to you to ensure the supply is safe for use.
Our blowers (inflators) are PAT (tested) for electrical safety by Folgate Safety every three months.
Should an electricity supply not be available, a petrol generator can be supplied at an extra cost (booked in advance).
Is the castle supervised / staffed?
No, standard hire is for us to fully set everything up and pack away.
After setting up the castle a safety brief will passed to the named hirer, and instructions for use. After this, the castle and its users will be your responsibility. We can offer supervised castles at an hourly rate of £20.00 per hour (booked in advance).
Do you supervise castles at events?
Yes, we do offer this service, please contact us with details to discuss.
My discount code won't work?
We can only accept one discount per booking, therefore please check you have not already booked a discounted castle, or another automatic discount has been applied. If you are still unsure, please contact us with details to discuss.
Why does my discount not come off the 'add on's'?
Add on's are already discounted items, to add on to a booking of a full price inflatable or soft play package.
To further discount them would be a double discount, which we cannot do.
Are the castles insured?
We hold the highest level of public liability insurance (£5 million) through Leisure Insure.
If you would like to purchase discounted one-off event insurance through leisure insure, we can provide you with a discount code.
What about DBS / CRB (Criminal Record Bureau) checks:
Our staff are all DBS/CRB checked (enhanced disclosure) for the highest security and safety.
Children's entertainment services (Character Visits, DJ's, Balloon Modelling etc) are provided by 'Just Party Northampton'.
For these events we advise you make contact with Just Party Northampton to verify DBS/CRB records.
Records available on request.
Our policies, procedures and documents to view or download (click on button) ....
Terms and Conditions.pdf
Certificate of insurance 2018-2019
Our PIPA safety test documents are available to download from the About Us section